dkpk Privacy Policy

Introduction

Welcome to dkpk, Bangladesh's trusted online casino and sports betting platform. At dkpk, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you access or use our website at https://dkpk.bet and all related services, features, content, and applications (collectively, the "Platform").

By registering an account, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out here, please do not use the Platform.

This policy applies to all users of dkpk, including visitors, registered members, and any individuals in Bangladesh or elsewhere who interact with our services. We are committed to handling your information in accordance with applicable data-protection principles, and we strive to be transparent about what we collect and why.

Information We Collect

We collect several categories of information to provide you with a secure, personalised, and seamless gaming experience on dkpk. The main categories are described below.

Personal Identification Information

• Full name, date of birth, and national ID or passport number (required for age and identity verification — you must be 21 years or older to use this Platform).
• Email address and mobile phone number for account access and communications.
• Home address or city of residence, such as Dhaka, Chittagong, Sylhet, or Khulna, used for account records and localisation.
• A username and password that you create, used to secure and access your dkpk account.

Financial and Transaction Information

• Deposit and withdrawal amounts, transaction dates, and payment method references associated with bKash, Nagad, Rocket, Upay, or bank card transactions.
• Betting history, game play records, bonus balances, and account transaction logs.
• Any KYC documentation you submit, such as copies of national ID, bank statements, or utility bills.

Technical and Usage Information

• IP address, device type, operating system, browser type, and mobile network operator.
• Pages visited, time spent on pages, click patterns, game sessions initiated, and referral source.
• Cookies, local storage data, and similar tracking technologies as described in our Cookies section below.

How We Use Your Information

dkpk uses your personal information only for legitimate purposes directly related to operating and improving our Platform. Specifically, we use your data to:

• Create, verify, and manage your dkpk account, including age verification to ensure compliance with our 21+ policy.
• Process your deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels, and maintain accurate financial records.
• Deliver customer support through our 24/7 Bangla-speaking support team, including responding to queries, complaints, and account assistance.
• Prevent fraud, money laundering, and other prohibited activities by monitoring account activity and verifying transaction legitimacy.
• Send you account notifications, security alerts, promotional offers, and updates about new games or features — you may opt out of marketing communications at any time.
• Comply with applicable laws and regulations, respond to lawful requests from regulatory or law-enforcement authorities, and enforce our Terms and Conditions.

Sharing of Your Information

dkpk does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances:

Service Providers and Processors

We may share your data with carefully selected third-party service providers who assist us in operating the Platform, including payment processors (bKash, Nagad, Rocket), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our behalf and in accordance with our instructions.

Legal and Regulatory Obligations

We may be required to disclose your personal information to government authorities, courts, law enforcement agencies, or financial intelligence units if required by law, court order, or to prevent fraud and criminal activity. We will notify you of any such disclosure unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Platform before your data is transferred and subject to a different Privacy Policy.

Cookies and Tracking Technologies

dkpk uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse Platform usage. We use three categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to function correctly, including maintaining your login session and processing transactions securely.
• Analytics Cookies: Help us understand how users interact with our Platform so we can improve performance, fix errors, and develop better features. No personally identifiable data is shared with analytics providers.
• Preference Cookies: Remember your language, display settings, and other customisation options so you do not have to re-enter them on each visit.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform and prevent you from accessing certain features.

Data Security

dkpk implements industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our Platform employs SSL (Secure Socket Layer) encryption on all data transmissions, meaning that any data exchanged between your device and our servers is encrypted in transit.

We restrict access to your personal information to authorised dkpk staff and trusted service providers who need it to perform their duties. All personnel who handle personal data are trained on data-protection obligations and bound by confidentiality agreements. Despite these measures, no method of electronic transmission or storage is completely secure; we cannot guarantee absolute security, but we commit to promptly addressing any breach.

Data Retention

We retain your personal information for as long as your account is active or as reasonably necessary to provide our services. We may also retain and use your information to comply with legal obligations, resolve disputes, enforce our agreements, and prevent fraud and abuse.

When you close your dkpk account, we will retain certain data for a minimum period required by applicable law (typically five to seven years for financial transaction records), after which it will be securely deleted or anonymised. Anonymised and aggregated data may be retained indefinitely for analytical purposes.

Your Rights

As a dkpk user, you have the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that we limit how we use your data while a dispute or query is being resolved.
• Right to Withdraw Consent: Where your data is processed on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all legitimate data-rights requests within 30 days. In complex cases this period may be extended by a further 30 days, with notice provided to you. We may need to verify your identity before fulfilling any request.

Third-Party Links

Our Platform may contain links to third-party websites, payment portals, or game provider platforms (such as Pragmatic Play, Evolution Gaming, or Spribe). This Privacy Policy applies only to dkpk's own Platform and services. We are not responsible for the privacy practices or content of any external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy and Age Policy

dkpk's Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or store personal information from individuals under the age of 21. Access to our Platform by minors is expressly prohibited and violates our Terms and Conditions.

If we become aware that we have inadvertently collected personal information from a person under 21, we will promptly delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

Payment Data and Financial Privacy

When you make a deposit or request a withdrawal through bKash, Nagad, Rocket, Upay, Visa, or Mastercard, payment transactions are handled by PCI-DSS compliant payment processors. dkpk does not store your full card numbers, mobile banking PINs, or account passwords. We receive only transaction confirmation references and masked identifiers necessary for reconciliation.

All financial data is encrypted in storage and in transit. Transaction records are retained for the legally mandated period to meet anti-money-laundering (AML) and financial reporting obligations. Fast withdrawals are a core commitment at dkpk — your funds are processed and returned to your bKash or Nagad wallet as quickly as technically possible.

Changes to This Privacy Policy

dkpk reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a prominent notice on the Platform.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dkpk handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We aim to respond to all enquiries within two business days.

Email: [email protected]